Privacy Policy

Introduction

Veyond is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage our vehicle arrangement services in Singapore.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and maintain strict data handling protocols to ensure your information remains secure and confidential.

For questions regarding this policy or our data practices, please contact us at [email protected].

Data Collection

Information We Collect

When you arrange services with Veyond, we collect the following categories of personal data:

• Contact information including name, email address, phone number
• Valid Singapore driving license details as required for vehicle arrangements
• Payment information processed securely through our payment providers
• Arrangement preferences, vehicle selections, and usage details
• Communication records including emails, phone calls, and messages

How We Collect Data

Personal information is collected through:

• Direct submissions via our website contact forms and booking processes
• Phone communications with our team regarding arrangements
• Email correspondence related to your engagements
• Documentation provided for license verification and arrangement confirmation

Legal Basis for Processing

We process your personal data based on consent provided during the booking process, contractual necessity for delivering our services, and legitimate business interests in maintaining client relationships and improving our offerings.

Data Usage

How We Use Your Information

Personal data collected is used for the following purposes:

• Coordinating and delivering your vehicle arrangement services
• Processing payments and maintaining financial records
• Communicating with you regarding your engagements
• Verifying driving license validity and insurance requirements
• Providing concierge support during your arrangement period
• Sending service updates and arrangement confirmations
• Maintaining records for business operations and compliance

Marketing Communications

With your explicit consent, we may send occasional communications about new services or special arrangements. You retain the right to withdraw consent and unsubscribe from marketing communications at any time through the links provided in our emails or by contacting us directly.

Data Protection

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted transmission and secure storage of sensitive data
• Access controls limiting data access to authorized personnel only
• Regular security assessments and system monitoring
• Secure payment processing through PCI-compliant providers
• Staff training on data protection and confidentiality requirements

Data Retention

Personal information is retained for the duration necessary to fulfill the purposes outlined in this policy, typically for the duration of your arrangement plus seven years for financial and legal compliance requirements. Data may be retained longer where required by Singapore law or for legitimate business purposes such as resolving disputes.

Third-Party Sharing

Service Providers

We share limited personal data with trusted third parties who assist in delivering our services:

• Insurance providers for coverage verification and claims processing
• Payment processors for secure transaction handling
• Vehicle maintenance facilities for service scheduling
• Professional advisors including legal and accounting services

All third parties are contractually obligated to maintain data confidentiality and use information solely for specified purposes.

Legal Disclosures

Personal information may be disclosed where required by Singapore law, court orders, or legitimate regulatory requests. We will notify affected individuals of such disclosures where legally permissible.

Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal information:

• Right of Access: Request copies of personal data we hold about you
• Right to Correction: Request corrections to inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw previously provided consent for data processing
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Lodge Complaint: File complaints with Singapore's Personal Data Protection Commission

To exercise these rights, please contact us at [email protected]. We will respond to requests within 30 days as required by Singapore law.

Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyze site usage. We employ the following cookie categories:

• Essential Cookies: Required for basic site functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and choices for improved experience

For detailed information about our cookie usage and management options, please review our Cookie Policy.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email notification to existing clients or prominent notices on our website.

Continued use of our services following policy updates constitutes acceptance of the revised terms. We encourage periodic review of this policy to stay informed about how we protect your information.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact: